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Role of Receptive Listening

Date

December 2024

Project type

Final Project – COM 4413 Dialogue Facilitation

Estimated read time:

15 minutes

This research-based paper, written by Jackie Aguillon, explores how intentional and receptive listening creates space for trust, empathy, and connection in emotionally charged or divisive conversations. Drawing from case studies and communication theory, I examine the power of facilitation, silence, and active listening in building dialogue that bridges perspectives rather than polarizes them. This work reflects my commitment to communication that not only informs but also transforms.

Work Experience 

The Center for Dialogue & Deliberation- UTSA

Aug 2023 - May 2025

Communications Facilitation Associate

  • Facilitated public discussions across UTSA and the greater San Antonio area on sensitive and controversial topics, including race, politics, and social justice. Trained in dialogue moderation techniques designed to build empathy, bridge divides, and foster mutual understanding across diverse groups.

  • Collaborated with university leaders, students, and civic organizations to support events that promoted democratic engagement and civil discourse.

  • Managed the Center’s official social media page (Instagram), creating content, promoting events, and sharing dialogue-related resources to expand audience engagement.

United States Air Force

Aug 2016 - Aug 2021

Data Analyst & Strategic Communications Liaison

  • Translated complex technical data into actionable insights for senior leaders across 31 allied nations, enhancing aircraft safety and mission planning.

  • Delivered briefings and reports that informed operational decisions at a global level, demonstrating precision in written and verbal communication. Managed user access and trained international teams on a high-security global data system across 11 locations.

  • Collaborated cross-functionally with engineers, operations, and command staff to coordinate timely information-sharing and policy alignment.

United States Air Force

Feb 2018 - Oct 2019

Honor Guard Team Lead & Military Honors Funeral Coordinator

  • Compassionately consulted with families of the deceased regarding final arrangements during their most vulnerable time.

  • Led and performed over 170 high-visibility military funeral and ceremonial events, serving as a primary point of contact for families and funeral directors.

  • Directed and trained over 70 personnel in 23 ceremonial positions, emphasizing professionalism, verbal clarity, and presentation.

  • Represented the Air Force at major public-facing events, including national sporting events and civic ceremonies.

Education

UNIVERSITY OF TEXAS AT SAN ANTONIO

2023-2025

  • Bachelor of Fine Arts, Communication

  • GPA: 3.75, Cum Laude

  • Dean’s List: 2023-2024

  • Graduated: May 2025

 

NORTHEAST LAKEVIEW COLLEGE

2021-2023

  • Associate of Arts

  • Graduated: May 2023

Get in Touch

© 2023 by Jacqueline Aguillon. All rights reserved.

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